We are looking for an Infrastructure Application Support Engineer to join our IT operations team here at Saga, on an 8-month fixed-term contract, supporting and maintaining critical IT infrastructure applications. In this role, you will be responsible for managing and supporting multiple products, which can include Microsoft 365, Entra, SharePoint, OneDrive, Zscaler and CyberArk PAM, ensuring seamless operations and security compliance. You will also work with Conditional Access policies, MFA best practices, PowerShell scripting, and secure file transfers (GoAnywhere MFT) to enhance system efficiency and security. The ideal candidate will possess a strong problem-solving mindset with hands-on experience in cloud networking, security protocols, and automation; overseeing and maintaining either Microsoft 365 Services (including Entra), or Zscaler products. If you have experience as an Infrastructure Application Support Engineer or in a similar role and possess a passion for optimizing IT systems, ensuring security, and improving infrastructure performance, apply to join a team that is keen to welcome you onboard!,

• Microsoft 365 and Entra Management: Oversee and maintain Microsoft 365 services, ensuring seamless integration and functionality within the organization's infrastructure.
+ Conditional Access and MFA Implementation: Implement and manage Microsoft Conditional Access policies and Multi-Factor Authentication (MFA) to bolster security measures. + SharePoint and OneDrive Support: Provide administration and support for SharePoint and OneDrive platforms, ensuring efficient collaboration and data management.
• Zscaler Product Administration: Manage and support Zscaler products, including ZIA, ZPA, ZDX, and ZCC, to enhance network security and performance.
• CyberArk PAM Administration: Administer CyberArk Privileged Access Management solutions to secure privileged accounts and credentials.
• GoAnywhere MFT Management: Oversee the GoAnywhere Managed File Transfer (SFTP) solution, ensuring secure and reliable file transfers.
• PowerShell Scripting: Develop and maintain PowerShell scripts to automate tasks and enhance system administration efficiency.
  
  Demonstrates proven experience in infrastructure application support, with a strong understanding of system administration and application support.
• Certifications: Relevant certifications, such as Microsoft 365 certifications, networking certifications, or Zscaler certifications, are advantageous.
• Exhibits strong analytical and problem-solving abilities, excellent communication skills, and the capacity to work both independently and collaboratively within a team.
Desirable:
• Experience with Windows Autopilot for device deployment and management.
• Knowledge of Entra ID synchronization processes and tools.
• Understanding of Active Directory management and maintenance.
• Familiarity with Microsoft 365 licensing models and billing processes.
• In-depth knowledge of network protocols and their implementation.
• Experience with cloud networking principles and security best practices.
  
  Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES:
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform