The post holder, alongside other members of the server team, will be responsible for the monitoring and maintenance of Hoople Customers server and SaaS environments, to include moves, changes, break/fix and decommissioning assets and services. The role requires a good knowledge of Windows Server operating systems (2008R2 to 2019), VMWare vSphere, server and storage hardware, Microsoft Office 365 and an understanding of enterprise infrastructure technologies as well as backup solutions including Veeam. This post will be reporting to the Infrastructure Team Leader. The role will provide support to all areas of the Hoople customer base, so good interpersonal skills are essential. You will have experience in supporting and managing enterprise infrastructure using market leading software and tools in order to ensure systems and services remain operational. You will have experience of troubleshooting complex issues and managing change and upgrades to systems and applications. You will work with the infrastructure teams to deliver day to day infrastructure support, monitoring, maintenance and project delivery, including responding to 2nd line incidents and service requests from the user base across multiple customers. You will be able to confidently engage with colleagues and customers in delivering infrastructure support services within customer Service Level Agreements, as well as project led changes to infrastructure including transition to operations. You will also ideally have experience of supporting highly available environments in and out of hours and be required to provide out of hours support on a rota basis including the support of disaster recovery activities in the case of major systems failures. As a member of the Hoople team:

• Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years' service
• An Aviva salary sacrifice pension scheme.
• A flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
If you like to work in a dynamic environment, where your strategic vision and innovative ideas would be welcomed, we look forward to hearing from you. We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered. The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
• Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
  
  Experience of supporting Enterprise IT infrastructure.
• Experience of supporting Enterprise level server virtualisation technologies including VMWare and VSphere.
• Experience of supporting Microsoft server products including Exchange, SharePoint, SQL, Windows Server and SCCM.
• Experience of supporting enterprise storage and backup technologies including Veeam.
• Experience of supporting Microsoft Office 365 in an Enterprise environment.
• Experience of supporting enterprise IT diagnostic and monitoring solutions.
• Experience of working with Service Levels Agreements (SLA) and towards Key Performance Indicators (KPIs) including the prioritisation of work.
• Excellent communication and negotiation skills in both technical and non-technical communications.
• Ability to build strong relationships with stakeholders and colleagues across all levels of the organisation.
  
  Hoople is an exciting and innovative company created to deliver high-quality business support services to clients across the public and private sectors. With over 400 employees, we are one of Herefordshire's larger employers. Our staff are bound together by a strong customer service ethos and a desire for continuous improvement. Our culture is one of mutual support and understanding and we offer a great working environment where personal development is encouraged., Our vision
To provide excellent business support services to the public sector and those who work with them. Our mission Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers. Our values
• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus - Satisfying our customers and helping them to support themselves
• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
• Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals