Our internal sales team is there to deal with all inbound and outbound activity for all regional territories and to build rapport and strong working relationships with all accounts within them, acting as the face of the company. Internal Salespeople are there to maximise sales as well as growth and retention using excellent customer service, product range expansions, upselling and business development through prospecting.

KEY ACCOUNTABILITIES

Reporting directly to the Director of Operations, the role encompasses the following key requirements -

• Working in a team, they will be part of the first point of contact for all enquiries. They will deal with all types of enquiries including phone calls, portals, faxes and emails. These queries can include quotes, queries, technical questions and orders.
• Delivery of the highest level of customer service with all encounters. This includes visitors, suppliers, customers and colleagues.
• Develop a firm understanding of the products Abracs sells as well as the industries they are used in. This then allows the department to become knowledgeable and helpful to customers and makes selling the products much easier.
• To develop rapport and build on relationships with key staff within accounts.
• To be able to take and raise purchase orders, investigate and action queries, organise quotes and samples and take care of any other queries that may come up.
• To achieve combined regional sales targets on a monthly/quarterly basis. These targets can be based on either turnover or G.P. 

KEY COMPETENCIES / ATTRIBUTES

• Communication. The ability to convey information clearly and concisely through phone conversations and email.
• Problem solving. The ability to find solutions to situations as they arise for our customers. This will allow us to provide the best service we can.  
• Teamwork. The capability to work well with others to achieve business objectives and to work cohesively with other departments.
• Adaptability. The ability to work in a fast-paced environment where business and demand can fluctuate regularly.
• Previous knowledge/experience within a sales/account management role.
• Knowledge of processes within ERP systems.
• Good knowledge of standard office operating systems (eg. Excel)
• Strong relationship management skills.
• Highly organised and able to confidently share/present information.
• A general “can do/proactive” attitude to business. 

MEASURES FOR APPRAISAL OF PERFORMANCE

• Accuracy of work.
• Attendance and punctuality.
• Feedback from customers and colleagues.
• Volume of calls and emails actioned.
• Percentage of targets set tracking monthly and quarterly performance.