Interview Service Manager

Our client is making a positive impact in the community by providing essential mental health support to those in need. The Service Manager is a critical role, ensuring the smooth operation and management of their services during this interim period. You may be managing existing services and involved in the setting up of new services.

It is important that you are able to drive continuous improvement, building strong relationships with delivery partners, providing high quality services, on budget and inline with the service specifications. Building a culture where staff are valued and listened to is key and working hands on to develop and manage your teams.

Main duties of the job

People Management

Lead, mentor and support a dedicated team of service staff

Foster a positive and collaborative work environment

Conduct regular performance reviews and provide constructive feedback

Ensure staff adherence to organizational policies and procedures

Data Reporting

Oversee the collection, analysis, and reporting of service data

Ensure accurate and timely data entry and reporting

Utilize data to inform service improvements and decision-making

Prepare detailed reports for senior management and stakeholders

Management of Service Contract

Monitor and manage the service contract to ensure compliance with terms and conditions

Liaise with external partners and stakeholders to maintain strong working relationships

Ensure services are delivered within budget and to a high standard

Identify and address any issues or risks related to the service contract

Our client is a non-profit organisation working with people to support their mental health and wellbeing. Established for over 30 years, they have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its boarders. They believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach. Our values are Kindness, Integrity and Commitment.