Thinking Technology are seeking to appoint an IT Engineer, who will be primarily based at Holcombe Grammar School. Travel to other sites within the hub may be required to cover absence or provide additional support when required. The successful post-holder will provide advanced, detailed troubleshooting, support and day-to-day configuration of Infrastructure equipment, systems, and services- within Information Technology (IT) across all of The Thinking Schools Academy Trust and its academies and partners. You will work with the constructively and proactively with other members of the Trust IT staff and third-party suppliers to ensure that ICT services are supported, assisting with planning, development, implementation, support and testing, and training of colleagues for equipment and services, as directed. 37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need. What you will need to succeed: For further details please see the attached Job description

• To respond to, both orally and in person, customer comments and complaints, resolving them where possible, escalating as appropriate
• To be calm under pressure, and adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement
• To be approachable, communicating with customers ranging from students, staff, directors, governors, guest, and suppliers and contractors, responding to a range of difficult issues and requests
• To provide advanced fault resolution/troubleshooting using multiple sources of complex data for issues affecting IT devices and network equipment across all Trust sites
• To lead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailed updates for actions taken to assist customers and colleagues
• To undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasks
• To analyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues or threats and their severity, and triaging effectively
  
  Thinking Technology
Established in 2018, Thinking Technology is the provider of IT services within The Thinking Schools Academy Trust and is responsible for the design, procurement, implementation, and service delivery to all academies within the Trust. Thinking Technology manages the Trust's wide area network, referred to as the "Trust Single Network (TSN)" which supports approximately 20,000 users through the management of a range of technologies including over 2100 Aruba infrastructure devices, and 15000 client devices across the Trust's South East, South and South West regions. The Thinking Schools Academy Trust The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across the South East, South and South West. We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. Education is the key to transforming life chances and we support and develop every member of our community to:
• Think about their Thinking
• Be their Best self
• Shape their Success
  
  Competitive Pay Scales: Our TSAT pay scales exceed national levels.
• Performance Related Pay: We operate a Professional Growth policy that allows us to reward staff who meet their objectives with additional pay for exceptional performance.
• Pension Scheme Membership: Secure your future with membership of the Local Government Pension Scheme.
• Annual Leave: A pro-rata annual leave entitlement of 27 days for support staff, increasing to 31 after 5 years of service.
• Collaborative Support: Benefit from resources, mentoring, and school visits across the Trust.
• Training: Expanded your skills and knowledge with opportunities for Trust-funded apprenticeships and training courses.
• Knowledge and Curriculum Sharing: Regular MAT meets alongside our regional hub model offers a network of collaboration for staff to share best practice.
• Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers.
• Fitness and Wellness: Enjoy reduced membership fees for our fully-equipped fitness suite and classes.
• Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
• Blue Light Card: School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more!
• TSTARS Staff Recognition: You will be part of our Staff Recognition Programme, with seasonal rewards for all staff.
• Convenient Parking: Park for free in our staff car park on-site.
• TSAT Benefits Portal: a one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and Discounted Gym Membership.