We have an exciting opportunity for an IT Service Desk Analyst to join our team based in Liverpool, UK. You will be responsible for accepting, logging, and responding to IT support requests from across the AHK group. You will also be responsible for initial incident triage and troubleshooting before resolving the issue or escalating to the relevant team.

• Demonstrable experience dealing with difficult stakeholders and managing stakeholder expectations.
• Experience using tools such as Asana, Google Apps, and ITSM Software such as Halo ITSM or Fresh service.
• Google G Suite (Gmail, Google Chat, Google Docs) is preferred, but equivalent experience with Office 365 is considered.
• Windows Desktop Operating Systems (Windows 10,11).
• Android Mobile and Apple iOS Operating Systems.
• Microsoft Office 2016 and 2019.
• Mitel VOIP Phone Systems or equivalent VOIP Phone Systems.
• Experience using Mobile Device Management Solutions such as AirWatch.
• Windows Server Operating System, Active Directory - User Administration.
• Knowledge of Citrix, VMWare, or Cisco / Meraki Technologies (advantageous).
• Windows 10 Deployment (WDS)., Excellent attention to detail, with a methodical troubleshooting mindset and ability to solve persistent problems.
• Exemplifies and promotes the highest customer service values and principles.
• Strong communication skills.
• Ability to consistently document information concisely and accurately.
• Comfortable working autonomously, able to act with intuition.
• Ability to think outside the box, to bring fresh ideas to the table.
• Proactive, addresses issues promptly., Educated to degree level.
• Computer Science Degree is desirable.
• ITIL certification (advantageous).
Required Languages
• Spanish - business proficiency desired.
• Any other language is advantageous.
  
  Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
  
  We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.