IT Service Desk Analyst
Key Group, Fulwood Row, Preston
IT Service Desk Analyst
Salary not available. View on company website.
Key Group, Fulwood Row, Preston
- Full time
- Permanent
- Remote working
Posted 1 week ago, 14 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 65ea4fd59253483ba0798ccfcdc2e0ea
Full Job Description
- Log and track IT issues, ensuring colleagues receive timely updates.
- Troubleshoot and resolve technical problems efficiently across various systems.
- Collaborate with 3rd line support and external suppliers when needed.
- Assist with onboarding new starters and managing system access.
- Ensure IT security and confidentiality are upheld at all times.
Strong customer service skills with excellent communication. - Experience in Windows Server, Active Directory, MS Office, VMware Horizon, remote support tools, and more.
- ITIL Foundation qualification or equivalent experience.
- Ability to work in a fast-paced, agile environment.
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Why Join Key Group? Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. - Salary up to £30,000
- 23 days holiday + bank holidays (rising with service)
- Additional holiday purchase scheme
- 1 Well-being Day
- 1 Charity Day
- Tier 1 pension (5% Employee, 8% Employer)
- Simply Health & Life Assurance
- A supportive and innovative workplace where you can thrive
Direct job link
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