To provide user support for a large user base working in an engaging, diverse engineering environment undergoing the adoption of a new PLM/PDM toolset across a multi-national context.,

• Provide support and guidance for the use of PTC's Windchill PLM Software.
• Act as a focal point to resolve day-to-day user technical tool issues and manage their resolution in a timely & effective manner.
• Deliver formal classroom training & one-to-one coaching within different Engineering communities across the company's site locations.
• Support the creation & update of processes affected by the implementation and guidance to Users on the new ways of working for Document, Part and Change Management topics.
• Offer guidance and best practice to ensure users are able to work optimally.
• Carry-out various business software administration tasks.
• Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.
  
  Experience of working in a user support environment for an IT Project.
• Appreciation of Engineering related PDM/PLM functions (CAD, Configuration Management, Product Data Management, Change Management).
• Strong end-user interaction and communication.
• Technically minded and confident able to conduct technical dialogue.
• Previous experience of delivering training would be an advantage.
• Ability to operate as a team player.
• Natural problem solving ability and very good attention to detail.
  
  SII Group delivers Digital Services, IT, Engineering, and Consulting to diverse industries, enabling digital transformation through our commitment to Growth, People, and CSR.
With over 16,000 professionals across 21 countries, we're recognised as a "Great Place to Work" for fostering a high-trust culture. Our core values of Trust, Transparency, and Quality drive our work package delivery, ensuring we meet and exceed client expectations as a committed partner. Since 2016, SII UK has supported top Aerospace & Defence, Aviation, Transportation, and Finance clients, empowering digital transformation with industry-leading engineering expertise. Let's Tech Together is our promise to encourage innovation and teamwork. We support our engineers with development opportunities and a collaborative, inclusive environment where every voice is valued and empowered.


• Competitive Basic Salary
• 6% Employers Contribution + 6% as a salary sacrifice
• Private Medical Insurance, Life Cover and Income Protection
• 25 days holiday
• 5 days full sick pay per year
• Flexible working
• Cycle to Work & TechScheme
• Continuous professional development
• Corporate access to the Udemy platform, Group Income protection
Life Cover Pension Scheme Perks Scheme Private Medical Insurance Referral bonus
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