IT Support Engineer (Onsite)
Jacobs Engineering Group Inc., Steeple View, Basildon
IT Support Engineer (Onsite)
Salary not available. View on company website.
Jacobs Engineering Group Inc., Steeple View, Basildon
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 6 Mar | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: cbbf2fdb0759423898f05a84f8764a36
Full Job Description
- Technology _ the maintenance and regular testing of the hardware and software at our client's office(s) e.g. meeting room hardware, printers, plotters, where required raise and manage issues via the supplier
- On Site 1st Line Support _ provide level 1 face to face support, including printing, O365, meeting rooms, application issues and desk-based hardware
- Support / Set Up Online Events _ content sharing, set up of meeting, recording, room readiness where there is an in-person option
- Proactive Support _ where users are seen to be having issues / not getting the best from the available technology offer pro-active assistance
- User and Access Management _ the management of the user onboarding and access management process
- Team Support _ cover during absence, high volumes
- Issue Escalation _ identify and escalate unresolved issues to Level 2 or Level 3 support teams, providing all necessary information for efficient resolution
Proven experience in an IT support role, involving extensive in-person customer support - Basic Azure / M365 Administration (MS-102 Certification)
- Excellent communication skills _ ability to work with all levels of the organization in a face-to-face environment
- Experience of Windows desktop OS and troubleshooting techniques
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact Our values are the fundamental tenets shared across our organisation and the standards we hold ourselves to: We do things right | We aim higher | We challenge the accepted | We live inclusion. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programs, plus reimbursement towards relevant professional development and memberships. About the opportunity We currently have an opportunity within our Digital team for an IT Support Analyst. This role is dedicated to one of our major clients to ensure the smooth functioning of their IT BAU infrastructure. This role will support our client on-site to resolve requests and incidents by diagnosing hardware and software problems, additionally providing first-line on-site support, including regular pro-active issue prevention and user education. - This is initially a fixed term salaried 18 month contract
- Full time employment with us is based on 40 hours per week
- In this critical role you will be required to operate from our client's offices in Thurrock, Essex
- SC level security clearance is required for this role which requires a criminal record check, credit check, consistent recent UK residency and other vetting
