IT Technical Analyst

We are looking for a talented IT Technical Analyst to join our team specialising in Systems/Information Technology for Cummins Drivetrain & Braking Systems Business Unit in Cwmbran, Gwent, United Kingdom. In this role, you will make an impact in the following ways:

• Provide hands-on and remote IT support for desktop user devices, IT infrastructure, and manufacturing systems at the Meritor-Cummins UK site in Cwmbran, with occasional visits to Redditch.
• Manage and resolve IT service requests and incidents efficiently, ensuring timely updates and accurate documentation in the Incident Management system.
• Diagnose and troubleshoot technical issues, utilizing department standards and best practices to meet customer expectations.
• Maintain and manage service assets and configuration items, ensuring accurate records to support service management processes.
• Interface with customers, prioritize IT support based on site importance and business criticality, and guide users to the correct tools and processes for IT requests.
• Ensure all IT work follows proper procedures, including service desk tickets, project tasks, and Change Management processes.
• Support and contribute to the identification and design of business and IT solutions to enhance operational efficiency.
• Lead small IT projects or initiatives from inception to completion, ensuring successful implementation and alignment with business needs.
  
  Strong technical knowledge across IT service lines, with in-depth expertise in one or more areas such as Desktop Support, Manufacturing IT, Networking, or Application Hosting.
• Excellent problem-solving skills with a focus on efficiency, continuous improvement, and adherence to Cummins standards.
• Ability to work independently, following step-by-step instructions to execute deliverables while managing multiple tasks and projects effectively.
• Strong written and verbal communication skills, with the ability to collaborate with teams and engage with stakeholders across the business.
• Quick learner with the ability to analyze and understand both business and technical processes, ensuring effective IT support and solutions., College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.
• Intermediate level of relevant work experience required.