We have an exciting opportunity for an experienced IT Technical Support Engineer in our Gateshead office. Joining our fast-paced inhouse IT team, you will be offering guidance and mentoring members of the Service Desk Team as a point of 3rd line escalation: advising and resolving support queries, while ensuring our knowledge base is up to date. As an IT Technical Support Engineer you will:

• Review, implement and resolve technical issues effectively
• Provide remote and on-site support (if required) at a senior technical level
• Assist as required in the training and mentoring of junior engineers
• Ensure all technical environment details accurately recorded and maintained
• Create and maintain knowledge base documents where required
• Provide a high level of technical expertise and end user service
  
  Previous experience as a 3rd line engineer or in a 3rd line role
• Problem solving skills, with a clear and concise logical train of thought.
• Ability to clearly document actions being taken within our ticketing system
• Proven abilities in deploying and troubleshooting Microsoft Windows Server & Desktop environments.
• Microsoft 365 experience (primarily AAD, Email, Intune, OneDrive, and SharePoint), being able to administer and troubleshoot the platform along with integration to on- prem infrastructure (e.g. Azure AD Connect).
• Relevant Active Directory experience, being able to configure and troubleshoot associated technologies (DNS, DHCP, GPO etc).
• Experience of setting up and troubleshooting Networks (Firewalls/Switches/Wireless)
• Ability to configure and troubleshoot both on-prem and cloud backup platforms
Desirable skills and Qualifications
• Experience with Azure services
• Experience with on-prem Microsoft Exchange Hybrid
• 3-4 years working experience on a helpdesk
• Experience with Mimecast
• An understanding of Cyber Security best practices and frameworks
• Microsoft Role-based certifications (MS or AZ designations) or VMware Certifications
  
  Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help...