L'Oréal Luxe Regional Multi brand Trainer, North West and Northern Ireland

OMNI EDUCATION & ENGAGEMENT

• Execute the multi-brand education strategy across all channels for Luxe BAs & Retailer BAs
• Collaborate across the Education function & Field team in my region to identify opportunities to elevate the Education strategy and meet the Business commercial needs
• Luxe BAs:
• Deliver an engaging Education program & training calendar for our Luxe BA community to drive CXE & sales/business growth.
• Collaborate to deliver exceptional education in line with brand marketing and commercial plans.
• Create a robust journey plan to spend time in stores to coach & develop the Luxe team, & identify opportunities / bring to life a world-class consumer experience.
• Execute the Multi-brand Category training program in collaboration with category education leads
• Retailer BAs:
• Deliver an engaging education program for our Retailer BAs to create exceptional education in line with brand marketing and commercial plans.
• Spend time in stores to coach & develop/bring to life a world-class consumer experience.Evaluate the effectiveness of training programs & tools, keep current in the latest Education trends, & manage/influence stakeholders with regular feedback/observation to maximise business outcomes & deliver exceptional education to our BA communities.
• Support in delivery of soft skills/Retail transversal skills training (management, services, CRM, L'Oréal University etc).
SERVICES & BEAUTY TECH
• Bring to life the Beauty Tech strategy from the division & the brands through education & coaching.
• Drive services as a core experience for our consumers.
• Engage our BAs in CRM activities & drive data capture as a pillar of our service culture in Luxe.
PEOPLE MANAGEMENT/DEVELOPMENT
• Support in the recruitment & onboarding of BAs in your region.
• Drive a culture of coaching & development.
• Elevate the BA experience/journey and embed/launch key initiatives from global and local initiatives.Ensure BA adoption and usage of One Retail.
• Champion cross-function collaboration and ways of working.
  
  Elevated BA Experience Highly engaged BA workforce
• World-class customer experience
• Brand & Category Engagement & expertise, Education and training experience/technique
• Retail leavers and landscape
• Stakeholder Management
MY KEY SKILLS ARE:
• Retail & Commercial Acumen
• Stakeholder Management
• Education, Training & Facilitation
• Coaching
• Analytical Skills
• Empathy
  
  Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.
Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years' service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.