+ Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to Level 3 IT Solutions Technician standard.
+ Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions.
+ Customer Engagement: Build and maintain strong customer relationships, handle escalations, and ensure a high level of customer satisfaction.
+ Commissioning Solutions: Work on the delivery and implementation of high-end IT systems.
+ Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business.

+ Communication skills
+ IT skills
+ Problem-solving skills
+ Team working

At Hewlett Packard Enterprise (HPE), we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE's offerings, and we're excited to welcome passionate apprentices to our two-year apprenticeship programme.

+ Typical duration to gateway: 13 months (followed by up to 3 months for the End Point Assessment (EPA) period)
+ Apprenticeship level: Advanced (Level 3)
+ Programme: IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly live remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 IT Solutions Technician standard.
The training covers the following core occupational duties listed here:
Core Occupational Duties