The Lead Cast Member is part of the management team, and supports the store management team to drive the store's performance. What You Will Do

• Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
• Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
• Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
Sales
• Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members
• Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities
• Sets priorities and manages time effectively and efficiently
• Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
Service
• Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
• Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
• Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests' needs
• Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
• Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
• Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
• Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
• Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
Contribution
• Assists Store Management team to ensure store's total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
• Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour
• Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt'EARs) initiatives that give back and have a positive impact
• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
• Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.
• Responsible for implementing a consistently high standard of Administration
• Able to assume key holder responsibilities observing Disney policies and procedures
• In certain stores, it may be a requirement to be first aid trained, to comply with regulations, Due to a recent promotion in the team, we're looking for a new Talent Partner to join our lean, high-performing team, supporting our UK&I Corporate business area. In this role, you'll be at the heart of Disney's talent strategy-sourcing top-tier candidates, shaping hiring decisions, and driving an exceptional candidate experience. Partnering closely with hiring managers, you'll take a consultative approach, influencing and advising on the best recruitment strategies. You'll also play a pivotal role in strengthening our employer brand, championing direct sourcing, internal mobility, and inclusive hiring practices. If you're a passionate recruiter who thrives in a fast-paced, high-impact environment, this is your chance to help build the future of The Walt Disney Company. Come be part of the magic!
This role will be based four days a week in our Hammersmith office, with one day working from home. What You Will Do
• Decide on the most appropriate methodology including direct sourcing, head hunting, advertising, agencies and exploring internal solutions.
• Proactively partner and lead relationship with Hiring Managers to discuss and make recommendations on resourcing issues (temporary, permanent, fixed term) as well as looking at the most effective manner/way to source candidates.
• Challenge the stakeholders on wider elements impacting the business (e.g. internal mobility, location strategy, key strategic goals and directions) and professionally and effectively influence the outcome.
• Act as a trusted recruitment partner, taking ownership for the successful conclusion of recruitment assignments, ensuring delivery of a service that is customer focused, value-add and cost effective.
• Responsible for the full life-cycle recruitment process creating the hiring strategy for the hiring manager to fully understand the requirements of each vacancy to ensure the shortlisted CVs are of the quality desired.
• Applies strategic thinking to the sourcing strategy and can understand not only the current requirements of the role but also longer-term potential.
• Understand changes in business strategy that could influence or alter candidate pipelines.
• Draft creative and engaging adverts that will attract quality candidates to our vacancies.
• Undertake initial pre-screening through both CV review and telephone screening & with line managers as required.
• Work with the Talent Acquisition Team to promote The Walt Disney Company's employer brand using social media and other tools.
• Maintains smooth flow of admin throughout the recruitment process e.g. communication to hiring manager, candidate, HR, etc.
• Project work in conjunction with your TA Manager.
• Uphold our Company commitments around Diversity, Equity, & Inclusion.
• Support Hiring Leader and Peers education around Inclusion within the workplace.
  
  Passionate and knowledgeable about Disney and sharing facts and stories
• Enthusiastic about providing customer service to guests of all ages
• Warm, approachable and able to communicate well with Guests and team
• Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
• Retail management or supervisor experience preferred
• Basic business acumen (a basic understanding of what impacts commercial results in retail)
• Excellent organisation and prioritisation skills
• Experience of training or guiding other team members
• Able to entertain Guests of all ages, especially children
• Highly Professional appearance
• Attention to detail and accurate with administration, Experience of recruiting Corporate roles in a large, multinational matrix organisation (e.g. Finance, Legal, HR, Business Support, Facilities etc.)
• Experience of managing a requisition list of circa 20 varied vacancies concurrently
• Ability to navigate a complex global matrix organisation is essential
• Experience of leading initiatives to drive employer brand and generate candidates
• Excellent stakeholder management experience - building and maintaining relationships at all levels
• Proven experience of end-to-end recruitment in an in-house role
• Proven experience of delivering direct sourcing across multiple different and diverse roles
• Ability to deliver projects to improve ways of working, from inception to delivery
• Ability to operate and navigate in an environment of change and ambiguity
• Experience of using an Applicant Tracking system or similar, recruitment-focused software
• Knowledge of LinkedIn Recruiter and other social recruiting platforms
• Strong familiarity with Boolean and X-Ray searching techniques
• Understanding of the Entertainment & Media industry is preferable
• Be candidate focussed, accustomed to working with multi-functional groups at all levels
• Familiarity with using recruitment metrics to monitor performance
  
  Discount on merchandise in The Disney Stores and at selected retail shops in Disney Theme Parks and Disney Resorts
• A Silver Pass entitling you and three guests to complementary entry to the Disney theme parks.
• Individual cover of the Company's Private Health Insurance (VHI).
• Life assurance at 3 times your annual salary (up to the current Government earnings cap); 3 months service is required before eligibility., 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups - WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.