Networks and Communications Engineers in the Global Customer Support L3 team are Engineers specialised in grid automation, and are fully engaged in the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales / Business Development teams, Product Management and Products R&D. You are expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid automation domain, versatile in adapting new product platforms and mentor the junior members of the team and other colleagues. In this role, you will utilise your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the ability to effect short-term and some long-term business goals. Customer interactions are integral to the role, as a domain expert representing the Product Line.,

• L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks.
• Proactively develop team expertise on other Products platforms.
• This role covers mainly products from Stafford, Bilbao, Markham, which currently include P40, P40A, P40AE, 650, MM, UR, 8 series and legacy products.
• Investigate reported communication and comms network-related issues related to the range of products, with emphasis on MiCOM P40 especially; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.
• Resolve customer complaints (ACT) on products and prepare necessary customer communication such as 8D and engineering reports, accountable for resolving most critical cases such as communication disconnections.
• Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.
• Provide product / applications training on new products and product evolutions; develop and update training modules as necessary.
• Customer training responsibility in selected cases. Train the trainers from regions.
• Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.
• Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.
• Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
• Technical leadership in the power system protection.
• Participate in industry committees and influence evolution of strategic technologies.
• Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap.
• Work in close collaboration with a multi-site team of experts.
• Proficiency with presenting and demonstrating technology solutions to customers.
• Collaborative working with other departments and teams in multiple sites.
• Ability to travel periodically on a global basis.
  
  Engineering degree (Communications/Network or closely related discipline).
• In-depth understanding of communication protocols (serial, Ethernet, and IEC 61850) and system engineering processes used in substation automation systems.
• Extensive experience with communication protocols used in numerical protection devices.
• Awareness of cybersecurity standards and considerations relevant to substation automation systems and IEDs.
• Significant experience and demonstrated years in industrial communications in the power system domain, or advanced degree qualification, in lieu of less experience.
• Fluent in English; an additional language will be a plus.
Characteristics
• Excellent oral and written communication skills.
• Advanced interpersonal and leadership skills.
• Ability to work in small teams.
• Lead initiatives of moderate scope and impact.
• Ability to work in several projects simultaneously.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability.
• High level of flexibility to adapt to continuous changing business needs in support.
  
  At GE Vernova - Grid Automation, you will have the opportunity to work on cutting-edge projects that shape the future of energy. We offer a collaborative environment where your expertise will be valued, and your contributions will make a tangible impact. Join us and be part of a team that is driving innovation and excellence in control systems.
About GE Grid Solutions: At GE Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector. Why we come to work: At GE Renewable Energy, our engineers are always up for the challenge - and we're always driven to find the best solution. Our projects are unique and interesting, and you'll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you'll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition. What we offer: A key role in a dynamic, international working environment with a large degree of flexibility of work agreements Competitive benefits, and great development opportunities - including private health insurance.