Lead Manager - Tenancy Sustainment Team - Private Rented Sector

We are looking for a Lead Manager to join the Tenancy Sustainment Team - Private Rented Sector team.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.

We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.

You will:

.Support the team to deliver a high-quality service, including through periods of change
.Provide a flexible and responsive person-centred service to people with complex needs to lead fulfilling lives in the borough of Hounslow.
.Lead and effectively work in partnership with the floating support management team and .other Thames Reach central departments.
.Work in partnership with our external stakeholders and partners including the commissioner, the Clearing House and voluntary sector partners
.Ensure there is regular monitoring, evaluation and analysis of the service's performance
.Have excellent communication, organisation and creative problem-solving skills.

Inspiring management style and skills, with knowledge of current housing management practices and providing people with tenancy related support.
.Experience in providing and managing a support service to people with complex needs in the community.
.Excellent skills at developing and maintaining good working relationships with partner agencies, Thames Reach floating support colleagues and supporting the team to work cohesively.
.Previous line and casework management experience for employees and volunteers
.Proficient user of Microsoft Office applications, including databases.
.Excellent prioritising skills and be able to independently manage your workload, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
.Pension - we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance - four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.