An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France., The successful candidate would need to demonstrate a wide-ranging set of IT stills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Addionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential., The successful candidate would need to demonstrate a wide-ranging set of IT stills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Addionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential. Key Responsibilitie s:

• French link
Help to get the most from our technical teams in the UK, US and France.
• Effective Team member/leader
Collaborate and support all IT teams. Be an effective communicator, appropriate for technical teams and business teams. Own issues to resolution or effectively hand them over for continuity.
• Infrastructure support and management.
Support and maintain IT infrastructure at all HSG sites UK and France. Maintain day to day operation with minimal disruption.
• End user support.
Help manage and support Amcare/HSG service desk functions. Provide prompt/friendly support to end users with all IT issues.
• Business Application support.
Provide prompt application support to users. Provide a technical link to suppliers and wider teams to support application use. Help ensure maximum effectiveness of business applications. Demonstrate continual development and ensure skills / knowledge remain relevant/up to date.
• Incident resolution.
Support/Lead HSG technical incident management. Liase with suppliers and wider teams to resolve incidents in the fastest possible time.
• Technical communication
Demonstrate effective communication as appropriate to all levels of the business. Demonstrate effective documentation.
• Technical project support
Support in the development, implementation and testing of technical projects.
• Governance, control, and management support
Support Technical Leadership to maintain governance, quality and control in all areas. Support/participate change management and project management processes.
• Security, Privacy and Data protection
Ensure security, privacy and data protection are a top consideration. Support management and security teams with investigations and recommendations.
• Ongoing Development
Proactively maintain personal skills and knowledge.


• Minimum 3 years of IT support experience in large office and/or warehouse environment.
• Demonstratable technological and IT experience.
• Network and Infrastructure (Cabling, Routing, WiFi and Security).
• Network configuration and management.
• Server (setup, management, and Security).
Qualifications/Education :
• The candidate must be fluent in speaking & communicating in English and French
• A wide-ranging knowledge of information and communication technologies
• Degree (or equivalent) ICT related discipline
• Demonstrated understanding of best practice (ITIL, Change Management, Service Delivery)
• Windows devices (Laptop & Desktop) build and support.
• Multi-functionprinters and Document Scanners.
• Software installation and validation.
• Phone and mobile devices (setup, configuration and MDM).
• Application management and guidance (Microsoft applications/Talkdesk, etc)
• Awareness of Distribution Centre hardware (digital scanners, barcode printers, work bench printers, cutting systems).
• Simple maintenance tasks for a range of hardware devices.
• First line support (via phone/email).
• Second line support & understanding of problem escalation.
• Issue/problem recording, documentation, and reporting.
• Asset management/control.
• Experience of warehouse and distribution centre systems (desirable)
• Experience of public facing contact centres (desirable)
• People/service focused.
  
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