Do you have a passion for leading and delivering user experiences that are driven by insight, user centred and help to improve the community of Greater Manchester? Are you seeking a new challenge to lead and shape the UX approach of digital product teams?, Transport for Greater Manchester (TfGM) are seeking a Lead User Experience (UX) Designer who has the skills to build and lead our emerging UX community of practice. Working as part of an agile product team you will conduct user research and design the UX and UI of digital customer experiences using industry standard tools like Figma and UserTesting. You will work on an exciting range of improvements to better our community by helping to make it easier and safer for people to plan and make their journeys on the 'Bee Network' and drive behaviour change towards more sustainable public transport, cycling and walking choices. As a Lead UX Designer, you will champion the customer, defining and optimising digital experiences alongside the engineering and product management practices. You will be comfortable conducting quantitative and qualitative user research, and analysing and communicating the outcomes to a range of stakeholders. You will design accessible digital experiences from low fidelity UX wireframes to high fidelity UI designs using and developing our design system and clearly communicating the rationale and intent behind design decisions. As the lead of the UX community of practice you will also have responsibility for establishing best practice by continuously developing principles, processes, tools and techniques. As the UX community of practice grows you will manage a team of UX professionals helping to develop them to maximise their capabilities.

Transport for Greater Manchester (TfGM) plays a vital role in shaping the future of transport across Greater Manchester. This is a busy and exciting time for us: under the devolution agreement and with Greater Manchester at the heart of the Northern Powerhouse, transport will play a vital role in supporting growth and prosperity in the UK's largest regional economy outside London. The scale of change, the size of the investment and the dedicated team we have in the business today make it an exciting place to work with a lot of scope to deliver first-class products and services and continue your own personal development journey. We have a dynamic working environment and a culture that collaborates, shares, continually learns, challenges and embraces better ways of doing things to continually meet user needs and experiences through technology and data.

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt. What we can offer you This is a great opportunity for an experienced professional with a strong background in leading user research and design to take the next step in their career. You will have an opportunity to build and lead a UX team and community of practice within TfGM and deliver impactful solutions that enhance the transport experience for Greater Manchester's residents and visitors. This is a permanent role and comes with a salary of £59,989 - £65,316 per annum depending on experience. This is comprised of base salary plus market supplement, (£47,539-£52,866 plus MFS of £12,450 - the market supplement is paid monthly and reviewed annually). At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. Our benefits include:

• 28 days holiday per annum (plus bank holidays)
• Flexible and hybrid working options to promote and support a good work/life balance
• Free Bus travel within Greater Manchester
• Free Rail or Metrolink travel to and from work within the Greater Manchester boundary
• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required