System Management and Transition Serve as the primary point of contact for all Learning Management System operations across Chelsea and Westminster and The Hillingdon Hospitals NHS Foundation Trust sites Lead end-to-end management of Training Needs Analysis (TNA), working closely with Subject Matter Experts for existing and new courses Ensure consistency in internal processes while maintaining alignment with Acute Provider Collaborative standards Maintain system integrity through regular audits, updates, and quality assurance checks Manage the phased migration from OLM and ESR systems to the CHIL LearningHub, ensuring smooth knowledge transfer Develop comprehensive user guides and transition documentation for system administrators and content creators Provide first-line technical support to end-users across both organisations Build and maintain core structural elements including TNAs, compliance frameworks, and reporting mechanisms Data Accuracy and Content Management Develop and implement
robust data governance processes ensuring accuracy and integrity Create and manage comprehensive content review and update schedules Establish consistent standards for training content and system administration Conduct regular audits of data quality, ensuring compliance with NHS standards Lead the reconciliation and validation of training records, maintaining accurate learner histories Generate, analyse and distribute detailed compliance training reports to support organisational decision-making Implement quality assurance frameworks for all learning content and system processes Manage backend system integration and data synchronisation across the Acute Provider Collaborative Training and Support Design and deliver comprehensive training programmes for system administrators, Subject Matter Experts, and end-users Create engaging, accessible training resources including user guides, tutorials, and troubleshooting documentation Develop standardised protocols for system navigation, content
creation, and quality assurance Provide ongoing support and mentoring to ensure consistent system usage across both trusts Regularly review and update training materials to reflect system updates and user feedback Stakeholder Engagement Build strong relationships with Subject Matter Experts to facilitate content reviews and updates Host bi-annual SME forums to ensure alignment with current guidelines and best practices Provide comprehensive support to training providers, managers, and staff Represent the organisations in external learning technology meetings and NHS collaborative forums Deliver regular strategic updates to senior leadership on system performance and compliance tracking Maintain effective communication channels across all stakeholder groups Continuous Improvement Stay current with emerging digital learning technologies and NHS digital framework Proactively identify and implement system improvements based on performance reviews and user feedback Contribute to the development
of the organisation's learning and development strategy Participate in service planning and improvement initiatives, implementing innovative learning solutions Support the organisation's goal of being an employer of choice through effective learning platforms