Leasehold Service Charge Officer
Pinnacle Group, Docklands, Newham
Leasehold Service Charge Officer
Salary not available. View on company website.
Pinnacle Group, Docklands, Newham
- Full time
- Temporary
- Remote working
Posted 1 week ago, 20 Mar | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 175eeaa306a542568bb8ef385fa5fcf9
Full Job Description
- Manage the leasehold inbox for queries relating to leases and charges in line with the lease
- Carry out all transactions on the relevant area database for change of leaseholder/ transfer of funds/update new leaseholder details, etc.
- Respond to queries regarding Income Recovery of service charge and major work bills
- Resolving service charge disputes
- Answer telephone calls, deal with day-to-day queries, record messages and relay them promptly and accurately.
Pinnacle Group are looking for an experienced Leasehold Service Charge Officer to deliver leasehold and frontline services, instrumental in managing and optimizing service charge processes. You'll will be a specialist in leasehold management with excellent knowledge of leasehold legislation and best practice. You will promote excellent communication and query handling with a focus on continuous improvement and customer satisfaction., We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities., Proven experience in service charge management - Ability to work in a fast moving, pressurised, front line housing management environment dealing with complex issues and competing priorities
- Strong analytical skills with attention to detail.
- Excellent communication skills, both written and verbal.
- Excellent standard of customer service
- Chartered Institute of Housing qualified (Ideal)
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. - Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
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