We're building a new Legal Support Team to provide administrative and casework support to the Lawyers within the in-house Legal Services Team and are looking for 2 Legal Support Caseworkers with a collaborative and positive approach to their work. This is an opportunity to join a team that is passionate about social housing law and a chance to work within a close-knit, busy in-house legal team dealing with all aspects of tenancy and leasehold management law including possession, disrepair, anti-social behaviour plus other tenancy and leasehold issues including service charge disputes. The role The role will be to provide efficient, effective and timely administrative and casework support to the in-house Legal Services Team. You will be responsible for:

• Acting as the first point of contact for post, telephone calls, e-mails and queries on behalf of the Legal Services Team.
• Triaging new case referrals and enquiries and allocating within the team
• Completing the initial review for Disrepair cases, drafting the first response and managing communication between key stakeholders to ensure protocol and settlement deadlines are met with Disrepair cases being progressed and concluded in a timely manner
• Preparation of court papers including drafting of basic legal correspondence, claim forms, applications, witness statements and photocopying and preparation of court bundles
• Maintaining the Legal case management system files and procedures to ensure accurate reporting
• Processing invoices and payments in a timely manner and ensuring that accurate records are kept of all departmental invoices
  
  Knowledge and Experience working within a Legal Team whether in-house or in private practice
• Basic knowledge of Housing Law and, specifically, Housing Conditions (Disrepair) Claims
• Proven experience in evaluating, managing and triaging legal enquiries and case referrals and the ability to understand which cases require prioritising
• Excellent communication and written skills
• A pro-active and flexible approach to problem solving, initiative taking by evaluating and generating new ideas to improve working methods and team performance
+ A positive, cooperative and supportive approach with the ability to work under pressure within a team, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, East Midlands, Southern and the East of England. We are a proud member of the National Housing Federation the G15 - which represents London's largest housing associations - we influence policy for the benefits of our residents and the wider sector., We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation