Lettings Manager

We have an opportunity for a Lettings Manager to join our truly modern and high performing Lettings Team. Our Lettings team is a customer focussed and results driven team that works hard to ensure we minimise rent loss and ensure that Platform Housing Group are a landlord of choice. You will be responsible for leading and motivating an engaged and consistently highly performing team that provides an exceptional service to our new and existing customers at all times, ensuring that customer satisfaction remains a priority and KPI targets are achieved. What could you be doing be doing as a Lettings Manager? The Lettings Manager will inspire and encourage an organisational culture which reflects and embeds our People Values and encourages people to bring their best selves to work. You will demonstrate the Groups values and behaviours that set a positive example to all employees. As part of the role, you will provide leadership and coaching to direct reports and their teams, to effectively deliver their team objectives and to develop their potential. You will plan the workloads of your team effectively to ensure KPI targets are met, and void rent loss is kept to an absolute minimum. You will be responsible for leading a team to secure new customers for new and vacant homes following a robust marketing process. You will ensure efficient communication with customers with clear guidance on how to complete the application process in a timely manner.

Are you results driven with the ability to manage a team in an agile way?,

• Experience of Lettings or Housing Management, ideally gained in Social Housing sector.
• Proven experience of developing and maintaining relationships with Local Authorities and other partners.
• Experience of managing a team and demonstrable ability to coach/manage a team in an agile way.
• The ability to establish strong, sustained working relationships based on respect with effective negotiation and influencing skills.
• A customer focussed approach to your work with excellent communication skills.
• This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards and supporting your team with performance based KPIs.
• Whilst this role is home based, you would need to be based near to our Worcester office for office working and team meetings. Travel to our Birmingham office will also be required on occasion.
  
  Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.


• This role will require a basic DBS check.
Some of our great benefits include:
• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers