We are working closely alongside a Local Authority in Tonypandy, to assist with the appointment of a Lifeline and Out of Hours Operator, on a 3.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., To ensure that all aspects of the service are carried out in accordance with current legislation, regulations, recognised best practice and to achieve specified performance targets.
To receive calls from dispersed alarms, which would include additional peripheral alarm devices, sheltered housing schemes and out of hours calls. To handle multiple calls, prioritising based on risk factors and determining appropriate course of action in line with agreed process maps and scripting.
To undertake pro-active calls to support regular well being of individuals to meet the overall objective for a proactive preventative approach
To provide support to Social Care services within the daytime Contact Centre, and wider Contact Centre functions when the Contact Centre is closed and emergencies arise.
To monitor and maintain telecare units for customers within Rhondda Cynon Taf. To update, amend and enter client and equipment details on the appropriate databases and pass to the relevant back office function.
Essentials:

Firm commitment to continuous professional development
An understanding of e-services and web development within the Council

Experience of dealing with Customers
Experience of using a range of IT applications (including Microsoft suite)
Experience of interacting with colleagues
Please note