Live-In Care Co-Ordinator

To source Live-In-Care clients and care assistants and ensure the client receives the appropriate support and a high-quality service from our Care assistants.

To promote Home Instead as an employer of choice in the local community.

The Role

• Project manage the recruitment and set up of live-in-care professionals for new clients.


• Support and mentor Live -In Care Assistants.


• Conduct staff supervisions and client QA's.


• Create, update and audit client care plans.


• Conduct care consultations and service reviews and action these accordingly.


• Maintain accurate client and Care Professional records on Home Instead software and People Planner.


• Conduct client and Care Professional introductions.


• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.


• Provide support to the Clients.


• Maintain regular contact with clients and Care Professionals.


• Any other duties as directed by your line manager.


• Ensure in respect of employment and service delivery.


• Carry out any other duties deemed necessary for the successful operation of the business.


• Be part of the on-call Rota to provide out of hours support for our Clients and Care Professionals.
  
  Level 2 NVQ in Health and Social Care or equivalent is required ( senior experience in the care at home sector delivering a wide range of personal care services)


• Experience of working with MAR sheets and medication in a supervisory role.


• Experience with (Live-in) Care Coordinating is preferred


• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.


• Knowledge and understanding of legislation and regulations specific to Health and Social Care.


• Flexible availability, including some weekends is essential, in order to support the growing needs of Home Instead.


• Good communication skills with the ability to build rapport quickly.


• Must be confident to use care management technology including providing support and training to Care Professionals.


• Must understand the importance of confidentiality working within current legislation.


• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.


• Must have full driving license and means of transport if required within the territory to visit clients.


• Be organised and flexible to meet the needs of the business.


• Yeovil will be the main place of work but will also work with our sister site in Taunton, Level 2 NVQ in Health and Social Care or equivalent is required ( senior experience in the care at home sector delivering a wide range of personal care services)


• Experience of working with MAR sheets and medication in a supervisory role.


• Experience with (Live-in) Care Coordinating is preferred
  
  8 hour shift


• Monday to Friday


• Weekend availability


• On call rota


• Wellbeing support