Liverpool Integrated Care Team Administrator

The ICT Administration Officer is the pivotal post for integrated case management. The ICT Admin Officer will be interface between service users, carers, primary care, secondary care, community care, social care and voluntary organisations including Out of Hours Providers (OOH).
The Admin Officer will have overall responsibility for the coordination of the regular case coordination meetings and the smooth running of integrated care within the team setting. This role includes completing all administrative, information and organisational duties to ensure maximal outcomes from meetings and coordinated care for service users.
The key role of the Admin Officer will be to schedule all meetings across the ICT MDTs in their cluster, to manage the meeting agenda items, ensuring all new referrals are identified and information circulated to team members in advance of the meeting. They will update the service user records contemporaneously on the identified IT systems.
AS PART OF THE DRIVE TO IMPROVE CARE FOR SERVICE USERS THERE MAY BE REQUIREMENT OF THIS POSTHOLDER TO WORK SOME FLEXIBLE HOURS.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes., + Coordinate and manage the administrative functions for the integrated case coordination meetings. This will include organising and adjusting meetings and tasks on behalf of a number of stakeholders.
+ Be the point of liaison for service users receiving case coordination and interface with all professionals involved in service users care including primary, secondary, local authority, community services, carers and other relevant groups
+ Ensure verbal consent from service users for any relevant assessment required and ensure written consent paperwork is in place and recorded following initial visit
+ To manage and prioritise workload on a daily basis and deal with the competing demands of the integrate case management team
+ To deal in a professional, helpful and sensitive manner with service users, staff and other agencies by telephone or face to face, taking messages, advising service users about visits, referring other issues as appropriate and answering routine enquiries
+ Devising and maintaining efficient clerical and office systems, and providing administrative support to the teams, including photocopying, faxing, dealing with other forms as required, To be proficient in using Microsoft office packages and other identified IT systems and supports other team members in their use
+ To record relevant service user documentation contemporaneously on identified IT systems as required
+ To use risk stratification IT system to identify service users at possible risk of hospital admission
+ Maintain excel/access databases to track service user's case management
+ To support completion of service users referrals, record electronically and feedback to team members
+ To extract caseload information from the service user database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team.
+ To input data onto the service user information management systems to update service user details, and periodically use reports to ensure service user details are correct.
+ Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring accessible to all relevant parties
Service User Support:
Complete service user support to ensure care coordination actions are completed
+ Communicate with other members of the integrated case management team if service user at possible need of further intervention to prevent unplanned hospital admission
+ Make up new service user information electronically
+ Provide and explain relevant information regarding services and integrated case management to service users and cares
+ To communicate effectively with service users and their families/carers, other staff both internal and external and members of the public
+ Signpost team members, service users and carers to relevant services, ensuring information is updated regularly
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We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.