Here at Yodel, we deliver more than just parcels we deliver a great experience when it comes to your career too. Yodel is looking for a dynamic Courier Operations Manager who will lead and inspire a team to enhance performance across our final mile operation. In this role, you will ensure a first-class customer experience through effective management of self-employed resources. This includes resource planning, maintaining operational and regulatory compliance, and overseeing performance management while adhering to established legal and health and safety standards.What you'll be doing Our service centres process millions of parcels weekly, bustling with activity essential to our business. Every role, from loading and scanning to driving, is crucial. As the Courier Operations Manager, your team will look to you for inspiration, support, guidance and during busy times, hands on assistance as well. Leading a dynamic team of Team Managers, Administrators, Self-employed resource is a challenging yet rewarding task. Your leadership will significantly influence the efficient operation, planning, and overall performance of our service centres. Duties will include but not limited to: Courier Management

• Drive daily planning and execution of courier resource management.
• Build a stable network of couriers through effective interviewing, selection, and onboarding processes.
• Minimise business risk by ensuring all areas are adequately resourced.
Communication & Engagement
• Maintain high levels of communication with self-employed delivery drivers.
• Conduct regular reviews and host quarterly forums to discuss updates and performance.
• Act as a company ambassador to create a positive candidate experience.
Performance & Reporting
• Identify and resolve underperformance issues, escalating as necessary.
• Ensure tours are appropriately constructed and resourced within budget.
• Monitor and control budgets related to self-employed resources and ensure profitable operations.
Onboarding & Training
• Ensure all new starters complete a comprehensive induction program with regular reviews.
• Continuously assess the effectiveness of the onboarding process.
Stakeholder Relationships
• Build strong relationships with key stakeholders, including the SVC Manager and central resourcing team.
• Conduct base checks with facilities management to maintain high standards.
What you need to show us This is a perfect opportunity for someone highly organised, who has the ability to build relationships with all sorts of people and experienced in distribution and logistics. Experience in a similar leadership role is crucial but we're every bit as interested in your ability to use your initiative to improve processes, think on your feet, lead from the front and get the best out of those around you.Why work with us Life as a Courier Operations Manager can be a challenge, but it comes with real rewards too. If you thrive on responsibility, you'll enjoy being the person people turn to when there's an issue. There's a real satisfaction in knowing you've gone the extra mile to help someone.

We also offer generous benefits including an excellent pension, private medical insurance, 31 days annual leave, Partner discounts such as Nuffield Health, EE, The Cornish Company, Leicester Tigers, Laithwaite's Wine, SoSweet, Skatehut and Virgin Wines. In addition to these great benefits, you will have access to Aviva Digi Care (healthcare support) and dedicated wellness initiatives with retail trust that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership. But more importantly, this is a rare chance to learn, lead and get stuck into a logistics management role for a market leader on a massive scale. Discover more now. Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.