Lufthansa Group Duty Manager

During his/or her shift and dependent on the assignment focus, the Duty Manager is responsible for but not limited to:

• Establishing relationships with premium customers and facilitating the recognition of top customers
• Conducting daily flight briefings with personnel
• Being present frontline
• Steering, monitoring and troubleshooting all station related processes
• Collaborating with the Station Manager in mitigating conflicts of interest arising
• Fostering quality awareness and high service attitude in daily work
• Collaborating with the Station Manager in the general organization of the station
• Coordinating logistical support of audits
• Applying and maintaining the Safety Management System
• Maintaining all local instructions and system databases
• Having functional authority over the LHG and supplier staff member
• Making sure that the technical and logistical aspects of training activities are performed
• Reporting operational irregularities according to the operator's manuals
• Informing the Station Manager about process/product shortfalls
• Providing feedback to inquiries and reports
If you're looking for a dynamic role where you can make an impact and ensure smooth, efficient operations, this is the perfect opportunity for you! As a Duty Manager, you'll play a key role in creating a safe, secure, and customer-oriented environment, all while delivering exceptional service. If you're ready to step up and bring your problem-solving and customer service skills to the next level, we encourage you to apply!


• High school diploma/GED required, Bachelor's or Master's preferred
• 2-3 years of work experience, with at least 1 year in ground operations
• Leadership experience required
• English required, German desirable
• Knowledge of LHG operator specifics, airport procedures, and other airlines
• Proficient in MS Office and PC software
• Strong attention to detail, communication, and problem-solving skills
• Ability to work under pressure, manage conflicts, and maintain quality
• Customer-oriented, flexible, and proactive with strong interpersonal skills
• Professional, responsible, reliable, and a team player
• Willingness to travel and possess a valid driver's license
• Experience of working at supervisory level in an operational area within the airport/airline industry
• Must be able to obtain and retain a full airside pass including a satisfactory criminal record check
• Must be able to demonstrate the right to live and work in the UK without sponsorship or restriction