The Macmillan Information and Support Worker will help coordinate the Macmillan cancer patient information service based at Worthing Hospitals and St Richard's Hospital and contribute to the development of a long term strategy for the service delivery.
A large part of the role involves assisting the Macmillan Information & Support Service Manager in key elements of the Personalised Care programme including;
· Holistic Needs Assessment
· Care Plan development
· Health and Wellbeing events and resources.
· Generic and Tumour site support groups
They will develop a network of contacts across all care settings within Health and Social Care to enable them to help patients resolve any non-clinical issues they may be facing.
This may often require onward referral to other professionals and discussion with the clinical team in relation to clinical issues.
They will develop a network of contacts across all care settings within Health and Social Care including third party stakeholders, to develop a comprehensive information library to support patients to resolve any non-clinical issues they may be facing and to be point of contact for all generic information requirements., We have one full time Macmillan Information & Support Worker position based at St Richard's Hospital in Chichester., + Daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The communication can be of a complex, contentious and sensitive nature.
+ Provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
+ Monitor, triage and answer incoming calls to the Macmillan Hubs
+ Guide people through the use of self-assessment resources
+ Pro-actively identify patient and carer needs using, approved tools, protocols and procedures to ensure that people get the right support to meet their needs.
+ Working with the CNS, coordinate holistic needs assessment and the development of an individual care plan including attending and holding face to face clinics
+ Make visits to wards and SACT Unit patients as required
+ Attend outpatient clinics where appropriate to support patient information needs as directed
+ Act as advocate and facilitator to resolve issues that may be perceived as barriers to care
+ Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
+ Encourage and support active and healthy lifestyle choices
+ Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
+ Make sure that people affected by cancer are aware that they are interacting with a Macmillan professional and know about the full range of resources and services available through Macmillan
+ Actively engage with Macmillan Cancer Support to contribute expertise and experience and support the Macmillan Corporate Strategy
+ Carry out some administration duties required by the role and that may release time from specialist CNS
For further information, please see the Job Description and Person Specification.
Important information for applicants:
Please note, the use of AI generated applications will be closely monitored. It is at the managers discretion to reject your application if they feel the majority has been created through the use of AI tools.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications

It will be important that the individual is motivated and enthusiastic about providing outstanding care to patients across their whole pathway. Is able to work autonomously and as part of the multi-disciplinary team.

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal - to always put our Patient First . In fact our mission is summed up by our 'where better never stops' motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex., Working for our organisation
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Candidate information pack - University Hospitals Sussex NHS Foundation Trust