Maintenance Manager

As Maintenance Manager, you will play a vital role in delivering a great guest experience by working on your own initiative to ensure that the hotel is always operating at the highest standards. You will manage all proactive and reactive maintenance, external contractors, and hotels teams in line with the departmental budget. You will support HOD's to ensure all teams are correctly trained in the use of equipment and health & safety standards within the hotel.

The role requires a combination of technical expertise, management skills, and a focus on customer service. 1. Technical Skills: Building Systems Knowledge: Understanding the operation of HVAC (Heating, Ventilation, and Air Conditioning), plumbing, electrical systems, and fire safety systems. Preventive Maintenance: Ability to implement and manage preventive maintenance schedules for all equipment and hotel facilities. Troubleshooting and Problem-Solving: Ability to quickly diagnose and fix maintenance issues, whether related to machinery, electrical systems, plumbing, or other aspects of the hotel. Knowledge of Safety Regulations: Familiarity with OSHA (Occupational Safety and Health Administration) regulations and other relevant safety standards. Ensuring that all maintenance work complies with safety laws and industry best practices. 2. Management and Leadership Skills: Team Leadership: Ability to lead and motivate the Maintenance Assistant, contractors, and technicians. Strong leadership qualities to ensure that the department is efficient, productive, and maintains high standards. Resource Management: Ensuring that the department has the right tools and resources to complete their tasks effectively. Managing the department's budget and keeping maintenance costs under control. Time Management: The ability to prioritize tasks and manage time effectively, especially in a high-demand environment where quick responses are needed. Vendor Management: Coordinating with external vendors for specialized services (e.g., elevator maintenance, HVAC, etc) and ensuring they adhere to the required standards and timelines. 3. Customer Service and Communication: Guest Focused: Understanding that guest satisfaction depends on a well-maintained environment. Ensuring that maintenance issues are resolved promptly to minimize any disruption to guests. Interpersonal Skills: Strong communication skills to interact effectively with hotel management, staff, and guests, as well as contractors and suppliers. Conflict Resolution: The ability to address complaints or dissatisfaction regarding maintenance issues in a professional and timely manner. Intermediate skills across plumbing, electrics, HVAC systems, appliance repair, carpentry, and painting and decorating are preferred. Expert knowledge of at least one technical skill would be advantageous to succeed with the application. Both technical skills and experience in the management of safety & compliance are required for the role.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., At Hampton, it is our brand hospitality, "Hamptonality," that makes us stand out. Unleashed by our 60,000 Team Members around the world, Hamptonality is the differentiator in our over 30-year success as a brand. This hotel operates in conjuntion with Interstate Hotels & Resorts, the Global third party management company of choice

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Volunteer days - Up to two days per year to support a charity of your choice
• Flexible shift patterns
A day in the life of…, Hampton By Hilton Canterbury 7-10 St Margarets Street, Canterbury, Kent, CT1 2TP