The Manager, Associate Engagement & Communications will be responsible for communications and associate engagement initiatives and deliverables in EMEA and will be a key member of our EMEA Strategy, Planning & Org Capability team. The Manager, Associate Engagement & Communications, EMEA, will be specifically responsible for the following:

• Leading the EMEA Weekly Update which provides an overview of all actions and information needed for EMEA portfolio of properties to successfully implement initiatives and maintain standards
• Leading the EMEA Great Place to Work initiative, working closely with the HQ team, to manage deliverables such as Trust Index Survey reinforcement & completion, Culture Audit contributions and activating wins by collaborating with Comms and PR partners
• Developing and deploying change management and communication tools through practical application of communication knowledge, technical capabilities, and interpersonal skills; messaging, tactics, channels, and tools; and learning tools and techniques to successfully achieve milestones and objectives of EMEA projects
• Providing thought leadership in developing communications plans, supporting change management plans from a comms perspective and working collaboratively across the organization to deliver communications and change to support projects and BAU
• Developing communications tools as needed and continuously enhancing the offering of the Change and Communications team to support the EMEA Continent office
• Representing EMEA on the monthly Global HR comms forum to stay updated on global comms initiatives and present the EMEA point of view
• Closely collaborating with the EMEA Internal Communications team to activate our DLZ Comms Platform, including rolling out the hotel comms pilot and supporting with HR content on the platform
• Supporting Associate Engagement activities for EMEA hotels and continent offices
• Supporting EMEA Air Traffic Control for Communications process to ensure communications are strategically spaced out and not hitting similar stakeholders at the same time
Expected Contributions
• Communications Support
• Work alongside the Senior Director Org Capability, Change Management, Associate Engagement & HR Planning, EMEA and Director, Internal Communications to create and execute the EMEA Communications Plan and manage the Communications ATC process
• Support the management of communications channels (e.g., DLZ and Weekly Update), as needed and at the agreed cadence
• Assist with tracking communications across EMEA disciplines ensuring that messages are clear, concise and to timeline, identifying any gaps in communication or conflicting messages
• Provide analysis and reporting to the EMEA executive team on existing communication channels and their effectiveness i.e., Weekly Update, DLZ
• Develops associate communication best practices by leveraging internal resources, establishing relationships with external subject matter experts, conducting research and focus groups, etc.
• Engagement Support
• Leads the management of Great Place to Work for EMEA, including execution of comms plan, localization where needed, activating wins, supporting the Culture Audit and rolling out the Trust Index Survey
• Works with cross-functional members to identify and develop solutions to enhance associate engagement efforts across EMEA, including running focus groups across key stakeholder groups as required (e.g. Gen Z)
• Develops associate engagement best practices by leveraging internal resources, establishing relationships with external subject matter experts, conducting research and focus groups, etc.
• Be creative and pioneering by challenging the status quo and looking for new and innovative ways to connect with our associates to drive engagement at the property level as well as for all stakeholder groups, above and on property.
  
  4-6 years of solid communications experience, ideally with program/project management implementation experience
• Understanding of change management methodologies, ideally with change management implementation experience
• Experience with Associate Engagement initiatives, understanding and working to meet the needs of people
• Experience with copy writing and content development
• Experience in measurement/analytics of comms/engagement platforms
• Proven success and comfort in working in large matrix organizations
• Significant experience and comfort using MS PowerPoint, MS Word, AI tools (e.g. Co-Pilot, Canva) and Content Management Systems
PREFERRED:
• Experience in the travel/hospitality/lodging industry
• Experience with communication tools, approaches, and change methodologies
• Experience with graphic design and multi-media production a plus
• Experience with social media networking tools and marketing, Expert written and verbal communication and presentation skills; listens to others and effectively comprehends information
• Ability to develop "client-ready" presentation material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
• Demonstrated experience working with and influencing cross-functional teams in a matrix organization
• Strong service orientation, consulting skills, and ability to interface with senior business leaders
• Strong program and project management skills
• Strong presentation and facilitation skills with the ability to articulate compelling ideas and drive dialogue
• Proficiency with HTML, Canva, Photoshop and Microsoft applications
• Ability to manage multiple work activities concurrently with minimal supervision
• Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles
• Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback
• Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships
• Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders
• Ability to establish rapport with colleagues and work collaboratively in a team environment, Minimum BA degree; or relevant advanced degree preferred
  
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