This Manager, Clinical Operations Performance role is key to support the delivery of the development portfolio by robustly defining and tracking upper quartile performance against industry benchmarks and supporting Global Clinical Operations by running performance analysis required to manage the organization. Key responsibilities:

• Translate business problems into requirements for analytical tech solutions
• Act as a Clin Ops Control Tower Business Product Manager
• Maintain GCO KPI definitions and the publication of their progress
• Bring KPIs to business functions to foster performance and productivity dialogues
• Utilize data analysis to identify and implement technological, process, and organizational enhancements aimed at improving performance and boosting overall productivity
• Support development and deployment of GCO Performance Framework across the organization
• Drive development and deployment of innovative project focused on business performance and productivity enhancement
Finally, this role will also help the Director Clinical Performance to draft and deploy the GCO Performance Management Framework. The ideal candidate for this position is enthusiastic about enhancing clinical operations and study delivery performance and productivity through data utilization. A solid background in data analytics and its application for informed decision-making is essential. The candidate should have experience in executing clinical trials at the country, regional, or global level and possess a deep understanding of the clinical operations business. Job Purpose In this role you will: Collaborate with VPs and Leadership Teams
• Define, implement, and track KPIs and measures for upper quartile delivery.
• Implement the operational data strategy for their departments.
Enhance Recommendations
• Recommend technological, process, and organizational enhancements to improve performance and productivity.
Report on Pipeline Delivery
• Collate required reporting to provide visibility of pipeline delivery progress to the Research & Development organization.
Translate Business Problem
• Translate business problems into requirements for the Trial Operations Analytics team to ensure near real-time data availability for clinical trials, programs, and Clinical Operations performance delivery.
Support Performance Management Framework
• Support the Director Clinical Performance in drafting and deploying the GCO Performance Management Framework for clinical trials planning and execution.
Support Data Analysis and Analytics
• Act as Control Tower Business Manager and drive development.
• Proactively connect and analyze data to identify improvement opportunities.
• Provide analytics support for developing business cases, setting strategies, and driving change.
• Partner with business operations, Finance, and Tech for continuous improvement of management capabilities and tools.
• Drive innovative projects to enhance business performance and productivity.
  
  Bachelor's degree in business, math or science-related field + extensive experience in executing clinical trials at the country, regional, or global level within Pharmaceutical, Biotech or CRO.
• Robust knowledge of clinical development for Pharma and Vaccines and clinical operations business, as well as understanding of the data sources, roles, functions, resources, cost, performance and quality drivers required to deliver the portfolio.
• Experience in deployment of global processes and technology in clinical operations.
• Demonstrated ability to connect and analyse data and leverage it to inform sound business decisions; strong analytical skills with ability to synthesize data (source, consolidate and mine data) and create robust visualizations of data to convey messages.
• Excellent communication & skills, with strong influencing skills at all levels; ability to interact with a range of functions, cultures and styles to gather and interpret data.
• Ability to work in a fast-paced environment where data requests are sometimes needed on very short notice.
Preferred Qualifications & Skills: Please note the following skills are not necessary, just preferred, if you do not have them, please still apply:
• Detailed and result oriented, to ensure the delivery of accurate information in a timely manner.
• Excellent computer skills and proficient in excel, access, word, outlook, and PowerPoint.
  
  GSK combines Sciences, Technology and Talent to get Ahead of Disease together, and has the ambition to impact the health of 2.5 billion people.
Supporting that ambition, Global Clinical Operations (GCO) is the single-largest functional group with the GSK Development organization, with approx. 2,000 permanent people in the US, UK, Europe and India. We accelerate clinical trials by innovative planning and high-quality data generation, to deliver GSK's pipeline for patients. Our goal is to combine human and artificial intelligence with the flexibility of digital health strategies to re-define the clinical trial experience for all our patients and set ourselves apart from our competitors. Data and analytics professionals are critical to GSK's success, performance and the difference we can make to patients' lives., Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class
• (US only).
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are., Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme. We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work. Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK