Manager, Digital Self Service

Carnival UK is in search of a Digital Self Service Manager, who is crucial in supporting our digital direction and nurturing a high-performing team. Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Digital Self Service Manager will play a pivotal role in shaping the way we do this. This newly created opportunity will work with the Senior Manager to operate, and content manage the user service experience for both P&O Cruises & Cunard, which includes but not restricted to Account, Payments, Pre Cruise, On Ship & Customer Support. Your responsibilities will include:

• Coordinating the content requirements from multiple stakeholders and maintain comprehensive plans to ensure updates and developments are prioritised and authored by the team within a suitable timeframe
• Working closely with the strategy and development teams to ensure new features, designs and content accurately bring both brands to life - identifying opportunities to enhance content and our end-to-end service journey.
• Ensure appropriate process is in place for any authoring activity and bringing new development authoring to wider Digital Content and Ecommerce teams to ensure alignment with other areas of the journey
• Act as an owner of our CMS platform and work as a content expert in ways of working with wider business functions (including Revenue Management, Product, Deployment, POLAR
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

Experience working with a CMS to create web pages - Experience in eCommerce environments with revenue targets and/or service targets - Understanding alignment of user service content with user feedback including NPS About You: A Catalyst for Change We believe that diversity enriches our team. We're interested in candidates who: - Ability to strategically prioritise - Strong team management and leadership skills - Customer-focused in your approach to web page creation and content curation - Excellent stakeholder management skills

Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

Why Join Us? Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Employee-led networks