Mandarin Speaking Store Keyholder

is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas.
It is a destination where customers can explore, discover, and connect in the Only Store globally.
Home to a single fragrance, and in a space where we create unique and immersive shopping experiences., As a Keyholder you will be responsible for day-to-day store operations, and the opening/closing procedures including store appearance, ensuring cleanliness is maintained throughout the day leading by example.
You will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively.
+ This is a Part-Time role 22.5 hours per week (3-days)
+ Flexibility is a Strong Asset
+ Previous Keyholder/Supervisor experience is Strong and Nice to Have
WHAT YOU'D BE DOING IN THIS ROLE
+ Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand's vision through excellent service.
+ Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
+ Introduce Avestan's story to inspire customers with our store's unique experience.
+ Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees.
+ Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
+ Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time.
+ Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations.
+ Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
+ Responsible for opening/closing of the store, bank deposits, and paperwork. Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently!
+ Assists in receiving and verifying merchandise shipments. Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.

+ A minimum of two / three years of experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
+ Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills
+ Strong communication and leadership skills to coach and mentor employees to success
+ Strong Time Management and ability to customize clients' journeys with confidence.
+ Attention to detail and problem-solving skills. Excellent written and verbal communication skills

+ There's a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order…
+ Generous Vacation and Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
+ 6 months of paid time off for new parents (inclusive of all genders).
+ Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
+ Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
+ First dibs on new products.
+ A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
+ Do the right thing
+ Create impact
+ Respect small things
+ ️ Care too much
+ Be the future
These values continue to guide us in all that we do. Along the way, we've been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We're still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM's objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".