Client Relationship Management

• Understand the clients' business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
• Understand, apply and where necessary explain the business unit policies and procedures
• Provide subject matter expertise where required
• Draw on expertise within the wider Business Unit and across the Group for clients as required
• Liaise with clients and build strong relationships
Business Development
• Actively support the Business Unit drive of the sales process and business area practice activity
• Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business.
Placement Management
• Work closely and maintain working relationships with key stakeholders
• SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.
• Checking correct documentation has been received and issued and completing real time filing to pass audit checks.
• Ensure compliant processing within internal metric framework
• Ensure accurate loading of data within agreed time and quality standards
• Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai
Operational and Service Delivery
• Deliver 'Post Placement' client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.
• Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
• Deliver high levels of client service in line with Marine standard operating procedures for client activity
• Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels
• Manage KPIs/SLAs to ensure targets are met
• Ensure adherence to Group policies, procedures, and all regulatory requirements
  
  Skilled at building effective relationships, at all levels, with key stakeholders
• Proven track record of delivering high levels of client service
• Ability to represent the practice and Willis Towers Watson with integrity and credibility
• Good communication, negotiation, and interpersonal skills
• Able to prioritize, manage deadlines and work under pressure
• Attention to detail and can do attitude
• Ability to work both independently and as part of the wider team
• Experience of working with and adhering to processes and systems to support client service delivery
• Insurance experience preferable