Medical Receptionist / Care Navigator

To carry out a range of reception and administrative tasks on a day to day basis Assist Patients with accessing medical care via Accurx Total Triage. Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

• Acknowledge a patients arrival at the reception. Ensuring that the appointment system is run efficiently. Monitor the flow of patients to and from consulting rooms. Use clinical system EMIS Web for all patient related activities. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Receive and make telephone calls as required. Divert calls and take messages, ensuring

accuracy of detail and prompt appropriate delivery. Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times. Sorting the mail, scan letters, file records. email - deal with incoming emails.