Medical Receptionist Ravenscar Surgery

You will have the ability to work in a demanding environment and be committed to delivering excellent care to patients and give support to our clinical team. Experience of working within Primary Care is essential and knowledge of SystmOne desired but not essential as we will provide all mentoring and training relevant to the role.,

• Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience.
• Facilitates change in the health and wellbeing of patients through enabling patient access whilst directing them to the best service for their need.
• Able to document contemporaneous and accurate notes and coding into the clinical system.
• Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes.
• Ensures awareness of statutory and local procedures, including systems of referral, coding and summarising, processing requests and administration.
• Ability to recognise signs and symptoms of relating to safeguarding.
• Assessing problems presented opportunistically by patients, dealing with their admin and support needs.
• Ability to obtain and document informed consent, chaperoning, information, changes in circumstances (either verbal or written).
• Ensure infection control and cleaning guidelines are followed.
• Ability to monitor and manage maintenance of stock and equipment to include refrigeration and emergency equipment and the monitoring under CQC.
• Providing health education through direction to the right staff in the practice, other support such as pharmacy or leaflets and online approved guidance.
• Contribute a Medical Receptionist perspective to the practice development plan.
  
  They will have excellent communication skills, an aptitude for great customer service with a friendly and compassionate nature. The applicant would need to have a flexible attitude, a willingness to develop and be adaptable to change.
  
  Background
ELM Alliance LTD (Eston, Langbaugh, Middlesbrough Alliance) is a GP Federation, established in 2016; wholly owned by the local GP Practices in Middlesbrough, Redcar and Cleveland. The organisation delivers primary care and community services by contract with the NHS CCG, Local Primary Care Networks and Local Authorities. In addition, we provide enablement and support to our members. ELM was rated GOOD by the Care Quality Commission in the latest review in 2019. Our ambitions include:
• Delivery of safe and effective services for patients and members.
• Reduce inequalities of healthcare, enable patients to have a longer and healthier life.
• Support and enable our members to deliver its targets and contractual requirements.
• Improve population health and wellbeing through a place based delivery.
• Growing in sustainability and service offer, through caring and well led approaches.