Member Services Manager

This role is a fantastic opportunity to delve into the dynamic field of pension management and projects.

As a Member Services Manager, you will be responsible for providing leadership to the Member Services Team to ensure that a responsive, efficient, accurate and innovative, customer focused service is provided. You will also support the team in developing their understanding of the rules of the pension schemes they administer and wider pension-related legislation and guidance.

Further responsibilities include providing advice and expertise for all non-standard members' queries that require escalation to ensure they are resolved in a timely manner and that the service targets outlined in the Fund's Administration Strategy are met. The post will also be part of the management team to ensure the service is developed to meet the changing legislative requirements and to provide support to Fund projects.

To excel in this role, you need a large amount of experience of working within the pensions industry and preferably LGPS (Local Government Pension Scheme) specific knowledge. You will have sound organisational and forward planning skills to lead and motivate the team in achieving its service standards. Ideally, you will also already have line management experience, but we will consider candidates who are interested in taking the step up., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

If you are looking for a thought-provoking and rewarding managerial role that not only offers opportunities for skill development and career advancement but also values your well-being and work-life balance, then joining Wiltshire Pension Fund is the ideal choice., Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here!

This position comes with a 18% market supplement payment. All market supplement payments are subject to review on an annual basis.

Please download and read the role description and person specification carefully before you apply as well as Our Identity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.