Mobile Customer Service Attendant

We are looking for a Customer Car Park Attendant to work on a number of our Sgwffield sites. You will have the responsibility to support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required.

You will be the face of Parkingeye on site dealing with everything from customer queries to providing first line support for any technical issues and liaising with the client, so a high level of customer service experience is required.,

• To carry out the duties of the Customer Car Park Attendant as required by the operation.


• Provide advice and parking related guidance to the public whilst enforcing the client's parking


• policy.


• Issue and record Parking Charge Notices in accordance with the appropriate legislation.


• Identify camera/equipment problems which require investigation, and repair/report as


• appropriate.


• Record and report incidents and Health and Safety risks.


• Maintenance of car park equipment.


• Undertake patrols to enforce and advise on parking restrictions.


• Manage potentially difficult situations with members of the public.


• To liaise with the Regional Supervisor and/or Manager on a regular basis on operational


• matters.


• Work on your own and use your own initiative.
  
  Strong ability to communicate with customers during difficult and demanding circumstances


• Good time management and organisational skills.


• Knowledge of good customer services and the use of electronic devices such as phones and cameras.


• Ability to work productively under high pressure maintaining balanced emotions and a positive


• outlook


• Sets appropriate standards of behaviour by personal example.


• Must be able to work in an outdoor environment.
  
  Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists. We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.
  
  Permanent role working 37.5 hours per week


• Great working hours; Monday - Friday 9-5


• 23 days holiday (plus Bank Holidays) rising with length of service


• Pension Scheme


• Life Assurance


• Employee Assistance Programme


• Mental Health First Aiders and Health and Wellbeing Champions


• Discounted Gym Memberships and lots of other free benefits


• Cashback scheme for medical costs