Mortgage Recoveries Agent

We have 5 new vacancies within the Customer Experience (CX) team in Manchester, working in the Mortgage Recoveries team who are responsible for collecting overdue amounts to Aldermore through effective case handling. As a Mortgage Recoveries Agent, you will professionally and effectively collect and recover arrears and manage cases in default, whilst adhering to all Collections policies and procedures. Supporting our vulnerable customers and providing an empathetic approach to their sensitive and unique situations. What will your day look like?

• Dealing with inbound and outbound telephone and email communication with customers throughout the recoveries process
• Providing instructions to solicitors on live litigation cases
• Completing Income and Expenditure assessments with customers that make contact, where it may be suitable to pause recovery action due to a change in circumstances
• Submitting referrals for the commencement/progression of litigation
• Submitting referrals for the appointment of LPA Receivers and management of their strategies, Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We're committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks We champion equality by supporting the exceptions to the rule and getting finance to where it's needed. We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.


• Experience in communicating with third party suppliers
• Working knowledge of the mortgage litigation process in England, Wales & Scotland
• Working knowledge of the powers of, and process of appointing, LPA Receivers
• Resilient, adaptable, and empathetic in handling complex issues.
• Organised with a proactive approach to managing a varied caseload.
• An excellent communicator, numerate and strong IT skills
What can you expect from us?
• A hybrid working model with the expectation to be onsite 2 days per week
• A friendly and flexible culture, the same as how we work with our customers.
• A growing organisation that means there's lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
  
  We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Let us tell you about the role