The objective of this role will be to support the Head of Customer Outcomes with effective management of risk via the First Line of defence through review of member files for suitability of advice, in line with PRIMIS guidance and Service Level Standards. To fulfil this - the role holder will amongst other duties review allocated cases to assess suitability of advice and adherence to TCF principles, recording activity and outcomes in line with departmental standards and SLA's. You will build positive, beneficial relationships with Advisors through regular contact and feedback provided to them and report any breaches of PRIMIS and FCA standard through the correct channels.

The successful candidate will have a strong analytical ability and be able to work effectively as part of a team. You will be an excellent communicator and have a keen eye for attention to detail along with the ability to work under pressure and to prioritise your workload.

The candidate will be fully CeMap (or equivalent) qualified already.

Part of LSL Property Services, PRIMIS Mortgage Network are the largest dedicated Mortgage and Protection Network and operate within the Financial Service sector. Based within our Solihull HQ on the Birmingham Business Park, B37 (and Home) we are looking to recruit a Mortgage & Protection Reviewer for our Customer Outcomes Team (Compliance).

The role is partial home working and partial office based in Solihull with 3 days home working and 2 days in the office

PRIMIS Mortgage Network prides itself in supporting Mortgage and Protection advisory experts in delivering the very best in quality customer service. Through an effective and efficient service of high-quality tailored advice, we believe our customers should receive a service that they want to go back to again and again.