An exciting opportunity has arisen for a motivated and well organised individual to join our Clerical Administrative Team in the Musculoskeletal Service at the Northern General Hospital. The post holder will ensure that designated clinical services are supported by an efficient and effective administrative system, including reception and clerical support. Also, they will need to provide exceptional reception and clerical support to the Administration Team in MSK in order to deliver a comprehensive and efficient service within a department that covers Diagnostics, Trauma, Outpatient and Elective Surgery. The post will be based in the Hand Centre and Podiatric Surgery Services Working Hours/Pattern: Monday and Friday between the hours of 7am - 5pm (depending on shift pattern) and Saturday 8am - 1pm,

• Provide an efficient reception service, greeting patients, public and all visitors as they arrive,dealing with enquiries promptly, taking action as necessary and directing patients/relativescarers accordingly.
• Provide a comprehensive clerical service to the department, undertaking all relevant work related tasks including retrieval, preparation of notes for clinics and filing of patientinformation/data, arranging transport, booking/cancelling/rescheduling appointments,ensuring utilisation of all clinics, correspondence, photocopying, emailing and answeringtelephone calls efficiently and professionally in line with the organisation's PROUD values.
• Maintain systems and processes to ensure that patient information/data is available at theright time, that they are in the right place, and that they are complete and accurateaccording to the agreed quality standard.
  
  You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.