Network Officer

National Express are recruiting an experienced Network Officer to join our team, based at our Head Office in Digbeth, Birmingham. The successful candidate will support the Area Network Manager and Network team with all aspects of the departmental function. What you'll do:

• Prepare compliant EBSR files for local service registration with the Traffic Commissioner and local transport authorities, including TfWM
• Provide TXC and other files for internal and external use connected with service control, RTI systems and customer information, including BODS data
• Supply data for destination screens, liaising with operations and engineering departments to ensure buses are legally compliant with destination display requirements
• Prepare customer and staff information on times, routes and service changes in both analogue and digital format. Liaising with other company departments to ensure information is correctly displayed
• Supply and fit roadside timetable and service change information at stops and shelters on the network
• Meet and interview customers to supply information on changes and conduct market research
• Investigate (including physical site visits) delays and problems on the network, conduct appropriate bus tests. Advise other team members on issues and recommended changes
• Comply with deadlines for service registrations and supply of BODS data.
• Prepare necessary electronic files, including TXC and EBSR files, for bus registrations, BODS data and other digital requirements
• Liaise with local highway authority staff on any highway issues
• Analyse data using QData, CitySwift, Omnibus and other systems to assist network development and changes to timetables and/or bus schedules
• Supply in a timely fashion all associated paperwork and digital information to operations, engineering and finance to enable buses to effectively operate
• Compile robust bus service timetables to ensure optimal customer outputs, To be recognised as a Master Driver, you will have progressed from professional to an advanced driver, whilst maintaining an elevated level of safe driving and excellent customer service.
  
  Specialist experience in bus operation
• Strong local knowledge of garage bus services and understanding of wider bus network
• Qualified by experience and demonstrated knowledge
• Self-motivated, intellectually curious and able to work on own initiative
• Strong analytical skills and numerate
• Well organised, responsive and able to work with multiple priorities
• Proficient user of scheduling and other required systems
• Ability to provide manual solutions in event of a systems failure
  
  Progression Opportunities
Join us on the journey, we offer a variety of careers pathways and progression opportunities. We support and nurture our employees to become specialists in their chosen field and to learn all areas of the business. Customer Service at National Express Working in customer services at National Express, you will have a passion to provide exceptional customer service, a proactive attitude, and the determination to make an enormous difference to the people and the communities we serve. Whether it's face to face, over the phone or via our social networks, our customer service teams play a vital role in ensuring that our customers have the experience they deserve. Excellence in People Development Award National Express has achieved the Excellence in People Development Award for it's Master Driver Programme by Birmingham Chamber of Commerce.

What we offer in return for your hard work and commitment...
• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note... At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.