To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives.

Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning.

Key responsibilities include:

You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable.

You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service

You will be the first point of contact for visitors, contractors or services visiting the building at night

You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night

You will actively ensure the security of the building through regular checks, and monitoring., You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. #INDNFP

You will need to have the following skills and experience:

An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers.

Experience in managing the overnight safety of vulnerable clients preferably in supported housing.

Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts.

Experience in undertaking basic maintenance and/or delivering cleaning services.

Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

Able to demonstrate a clear understanding of safeguarding requirements and procedures.

Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

Personal and professional integrity.

High-level understanding of professional boundaries and ability to maintain boundaries.

Ability to work collaboratively.

A comprehensive training package tailored to your needs and role

Flexible working model for suitable roles.

26 days annual leave rising to 30 after five years of service.

Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

Employee Assistance Programme and access to the app - 24/7 GP appointments, prescription service, health checks and nutrition advice.

Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

Death in service (4x Base salary)

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