Nutmeg Complaints Specialist

Bring your expertise and join Nutmeg Complaints Team to elevate the Customer experience! As a Complaints Specialist within Nutmeg, you will be dedicated to ensuring fair outcomes for all our clients by proficiently managing and resolving their complaints. Job Responsibilities

• Takes ownership of complaints, treating customers with respect and responding with empathy
• Demonstrates strong investigation skills, to build a full picture of each customer experience with Nutmeg
• Approaches problems logically and with good judgment to ensure the appropriate customer outcome, ensuring compliance with complaints regulatory expectations and standards
• Tailors effective and creative solutions on behalf of our customers quickly and effectively
• Prioritizes work to ensure efficiency and the adherence to strict FCA and internal SLAs
  
  Have the ability to work independently and in a team environment
• Thinks critically and exercise independent judgement
• Demonstrates resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations and at times difficult conversations with our customers.
• Demonstrates personal excellence including punctuality, integrity, and accountability, UK banking/investments experience
• Complaints experience within Financial Services
• Strong communicator
• Passionate about providing brilliant customer experiences
• Creative problem solver, who is adaptable and resilient.
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
  
  Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Provide opportunities for professional growth and advancement
• Provide a work environment of high energy employees that are trained, coached, focused, and driven
• Provide paid classroom and on the job training, including industry leading benefits that start on day 1
• Respect and value diversity, integrity, and teamwork