Ocean Export Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested. Responsibilities

• Providing excellent customer service to customers and overseas partners.
• Working closely with colleagues, ensuring to maintain the highest level of operational performance.
• Resolving accounting issues and queries as and when directed by management, ensuring these are dealt with within a timely manner.
• Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines
• Building and maintaining relationships (internal/external)
• Discuss task delegation and review issues with direct line manager
• Communication: fast response to all enquires
• Assist in the interview and recruitment of team members
• Work closely with direct line manager to identify opportunities for process improvements
• Handling escalations from customers and internally
• Proactively resolve internal or external issues quickly
• Assist with training new team members
• Any other duties as required by management.
Authorities - Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate. - Identify any opportunities for improvements in overall service quality and business safety Exemption Type Exempt (Salaried)

Minimum of 4 years of extensive Ocean (Export/Import) experience - Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage - Knowledge of various local and International shipping and freight forwarding practices. - Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information. - Ability to adapt quickly to changing policies and procedures. - Computer literate in Microsoft Office