Our Operations (Client Services team) ensure the smooth running of office life and look after both colleagues and the firm's clients with the same commitment to excellence. Reporting into the Operations Manager, you will be responsible for the management of the Client Services Assistants, optimising their performance and ensuring a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the London office. Accountabilities,

• Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
• Ensuring an effective level of communication with staff through team briefings, coaching, objective setting and training.
• Provide customer support to all departments and assist with any related issues.
• Book, prepare and clear meeting rooms and organise refreshments as required.
• Maintain and monitor stationary requirements.
• Post duties cover, including all incoming and outgoing couriers.
• Answer the telephone in a professional and timely manner.
• Ensure the office is presented to a high standard at all times particularly the communal and client facing areas.
• Ad-hoc duties as required (i.e., going to get milk and provisions)
• Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
• Assist with general administration tasks.
  
  Proven experience of working in a customer facing environment.
• Ideally have front of house customer service experience.
• Ability to manage and supervise a team of colleagues.
• Experience of handling difficult situations whilst interacting with others (members of public, customers, colleagues).
• Effective communication and organisational skills.
• Good understanding and use of Microsoft Office applications.
• Maintain a motivational and proactive approach at all times.
• Adaptable to change and new ideas.
• Flexible to meet business requirements.
• Excellent planning, time management and organisational skills.
• Team player, both as a member and a leader.
• Ability to remain focused and decisive when working to specified targets in a pressured environment.
  
  Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: property, corporate services, litigation and private client advisory.
We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. The department

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:
• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy