Oncology - Patient Pathway Assistant | North Middlesex University Hospital NHS Trust

The Clinical Oncology Department at North Middlesex University Hospital serves a population that includes patients from West Essex and North and West Hertfordshire Clinical Commissioning Groups through PAH, and the majority of those living in Enfield and Haringey. The department provides multidisciplinary and multimodality care for all common cancers, some specialist cancers and links in with the Network for more specialised tumours. The cancer service attracts 2500 new referrals per annum which is rising on a yearly basis, and is supported by surgical services which are sub-specialised. We work within a multi-ethnic population with a high index of deprivation. This is both a challenging and a fascinating hospital to work in. We are seeking to appoint a dynamic and enthusiastic candidate to the role of Patient Pathway Officer within the Oncology department to join the Chemotherapy Day Unit. Successful candidates will liaise directly with members of the public as well as hospital staff, dealing with highly sensitive and confidential patient information. Candidates will require excellent communication and organisational skills. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425. Patient Pathway Assistant The post holder will be responsible for providing an efficient and effective appointment scheduling service which includes scheduling patient appointments, cancelling appointments. This also includes the following up of outcomes of appointments with clinicians and using Careflow (the hospital's patient administration system) to ensure all data is recorded correctly. It may also involve picking up and dropping off medication from pharmacy or patient notes to or from other departments. North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.,

• To provide high quality reception and administrative service for the department
• Participating in all administrative and clerical duties necessary to the patient pathway
• To ensure patients are booked in the correct timeframe in a timely manner by completing patient outcomes on a daily basis
• Inputting patient details into the patient administration system,
• Liaising with consultants and nurses to follow the next steps for patients
• Deal with any patient queries and ensuring they are informed of any relevant tests or paperwork as necessary
• Courteously and efficiently manage telephone enquiries from patients, carers and colleagues in relation to appointments and ensuing that appropriate action is taken in a timely manner.