As a Desktop specialist, you will be a member of a team with the core goal of delivering white glove technical service to your assigned client base. You will respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager. As a contributing member of the team, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services., Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.
Support and install all hardware at client sites, including but not limited to: infrastructure, workstations, printers, and peripherals.
Effectively communicate with both clients and peers ensuring timely responses to client tickets.
Record all work activities in a timesheet in our ticketing system (ConnectWise).
Must be able to multi-task client issues when applicable.
Document technical issues and take ownership of escalating issues to the appropriate resource.
Must contribute to the overall success of team mandated goals and key performance indicators.

Minimum 2 years' experience in desktop support, demonstrating excellent customer service and support.
Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
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