Operation Support Manager

Reporting to the Operating System Deployment Manager, you will:

• Be responsible for supporting deployment of the operating system within delivery units, and train, lead, and provide technical expertise.
• Deploy a range of tools, principles, and behaviours to enable identification and delivery of improvement opportunities aligned to key business goals.
• Engage with regional operational teams and functional experts to embed the operating system as the standard way of working.
• Lead projects and support a larger programme, tackling issues or re-occurring challenges using problem solving, in-depth analysis, and implementation of sustainable countermeasures.
• Develop, and coach others to develop, Value Stream Maps to identify improvement opportunities to be delivered by field leads.
• Work closely with the functional SME's and support national trials of improvement activities.
• Work on multiple simultaneous projects on pipeline improvement and measure and analyse flow to improve value.
• Support the identification of in-process waste through understanding of the value stream.
  
  To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:
• Currently a highly credible manager that can provide realistic solutions, including good people and team leadership skills gained in a management capacity.
• Ability to influence at all levels of leadership and coordinate multiple priorities across a range of accountabilities.
• Track record of solid data analysis and rigorous measurement of sustained results.
• Sound knowledge and understanding of the operational pipeline environment and Continuous Improvement tools and techniques.
• Experience of complex organisation structures and frameworks, and deploying change in a unionised environment.
• Proficient at undertaking process mapping and analysis, waste identification, and removal, and understanding of the principles of Lean thinking and tools, including origins and cultural aspects critical to successful application within an organisation.
• The ability to coach CI tools, systems, and behaviours to field operational managers.
• Relevant skills and experience of Lean, Kaizen, and Continuous Improvement to Improvement Practitioner level 4 (or equivalent) at a minimum.
  
  Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.


• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone
• Available only to perm employees