Are you someone who is a leader and motivator and can ensure your team is fully skilled to deliver excellent customer service and achieve effective performance? Then this role sounds right for you! Operational Delivery Team Leaders lead a team of colleagues at Administrative Officer grade. Administrative Officers carry out a range of duties; these can range from undertaking in-bound telephony services to processing claims on behalf of customers often on a hybrid basis, spending some of their time in the office and the remainder working from home. The specific roles available will be dependent on location and vacancy availability. The Team leader role is a key role that requires flexibility and versatility to deliver excellent customer service, make sound decisions, implement change and support their teams. As a Team Leader, you will lead and motivate a team, providing visible and effective leadership to staff at all levels of the business always engaging in constructive and open way displaying the DWP values. Responsibilities will include but will not be restricted to:

• Act as a positive role model for all staff, motivating, supporting and managing team development.
• Ability to lead teams who are operating in a hybrid way of working, spending some of their time in the office and some at home, with emphasis on driving productivity, and developing staff through coaching.
• Focus on delivering to agreed goals and priorities to achieve collective commitments, team expectations and quality outcomes.
• Take responsibility for own development to improve competency and skills and support and coach others to do the same.
• Promote the work of the department and play an active part in supporting the Civil Service and DWP values and culture.
• Effectively manage your time and workload to ensure the team you lead meet the business and key performance indicators and objectives through their agreed contributions to the team.
• Develop a high performing team through effective and inclusive leadership. Utilise best practice to develop and build a good strong team morale that promotes and values diversity and wellbeing. Highlight importance of working together to efficiently manage workloads to ensure the highest level of customer service is delivered and maintained.
• Take accountability for your team's performance and undertake the necessary actions to improve and maintain performance outputs.
• Take ownership for the accuracy and quality of your team's work, encouraging a once and done approach, preventing repeat demand.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .